Terms & Conditions

General

Orders will be processed as received. All verbal orders via the telephone are considered firm.

Credit card information is required for all orders for security purposes. If payment option is cash upon delivery the card will not be charged unless payment was not received upon delivery or the conditions under Terms & Policies were not met.

Items not returned within 5 days after event are considered missing. Missing or damaged items will be charged to the credit card at replacement cost. A detailed invoice of these items will be provided to client.

Responsibility of the equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from weather. All collection fees, attorney fees, court costs, or any expense involved in collections of rental charges will be the client’s responsibility. Be sure all equipment are returned according to these TERMS & POLICIES. The client is solely responsible for any additional charges incurred as a result of failure to meet these conditions.

All floral arrangement, trash, and decorations of any kind should be removed from rental equipment before scheduled pickup.

The items are priced for one day rental (the day of the event) If you need to rent items over an extended period of time, please call the office for special rates.

Cancellation

Cancellation can be made up to 7 days without any fee, less than that time but before 4 days will incur a 30% restocking fee. Cancellation a day before the delivery will incur a 50% restocking fee. Cancellation on the day of the delivery or pickup will incur the full rental. Restocking/cancellation fee will be charged on your credit card. Weather related cancellation can be made 4 days without any fee. Please note this policy is not applicable to linens and Specialty items. See policies below.

NO Linen items can be cancelled within 5 days of the delivery or pickup of the items.

Terms of Payment

Credit Card or Cash on Delivery (with credit card on file)

Chairs & Tables

Must be stacked in designated location as delivered or pick-up.

Linens and Chair covers

1. Must be food and particle free. Linens returned with burns, wax, holes, tears, etc, or in unusable condition will be billed at replacement cost.
2. All deliveries are ground floor or elevator. A surcharge will incur on any delivery requiring the use of one or more flight of stairs.
3. All delivered items must be ready for pick-up the day after the event. An additional cost will be incurred if the items are not available and the delivery crew has to return to collect the items.